Customer Care Specialist

At Garages Near Me, we’re building the tools that empower individuals and businesses to effortlessly list, find, book, pay, and get paid for parking real estate.
Set up as a fully remote company from the start, our team is currently distributed across Europe (we hire within EU timezones). We are a diverse team of individuals — all makers at heart. We love picking up new challenges and care deeply about the quality of our work.
We guide our day-to-day decisions by these principles:
1. Members first 2. Relationships matter 3. Be open, honest and constructive 4. Demand excellence 5. Take intelligent risks

What you'll do

  • Work with Garages Near Me customers to resolve a wide range of issues, spanning from the listing process, account settings + profile verification, booking process, payments resolution, performance, security, and everything in between. You will have end-to-end ownership of customer issues — from initial troubleshooting and identification of root cause to issue resolution.
  • Contributing to process development, improving product documentation, and authoring knowledge base articles.
  • Advocating for customers' needs by interfacing with our engineering team and providing real-time product feedback from the field.
  • Collaborating with cross-functional teams on internal projects to further enable our users, improve our product, etc.

Who are we looking for?

We’re looking for a passionate, proactive, self-starter interested in working in a small, fast-moving company and impacting our community of providers and drivers.
We’re a small team looking for people who want to help us lay the foundation for a scalable and best-in-class team.

Your profile

  • 2+ years of Customer Care experience (preferred), with a proven history of customer focus and empathy
  • Excellent communication skills in English and German, both written and verbal; more languages are of advantage
  • Strong problem-solving and troubleshooting skills
  • Initiative and proactivity in ensuring we continuously improve our product and team processes and resources
  • A collaborative and feedback-driven mindset
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Ability to work under pressure with calmness and composure

What we offer

  • Interesting and challenging work
  • An experienced team to learn from & with
  • Competitive salary
  • Stipend to set up your home office
  • Paid lunch and coffee during work days
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental and vision insurance
  • 5 weeks paid vacation
  • 4 months paid parental leave
Interested? Reach out to us at team@garages-near-me.com